Shipping & Delivery
At EU Marijuana Shop, we prioritize fast, safe, and discreet delivery to customers across Europe and other supported regions. Please read the information below to understand our shipping process.
Delivery Options
We use trusted international courier services to ensure your order arrives safely and on time. Depending on your location, shipments may be handled by carriers such as:
EMS
UPS
FedEx
DHL
Royal Mail
TNT
All shipments are securely packaged and fully trackable once dispatched.
Order Processing Time
Orders are processed once payment has been confirmed.
Orders placed before 4:00 PM (CET) are typically shipped the same day (excluding weekends and holidays).
Orders placed after 4:00 PM will be processed and shipped on the next business day.
Customers will receive a confirmation email once the order has been shipped.
Estimated Delivery Time
Estimated delivery: 2–4 business days
Please note that delivery times are estimates and may vary due to courier delays or customs procedures.
Discreet Packaging
Your privacy is very important to us.
All orders from EU Marijuana Shop are shipped using discreet, secure, and unbranded packaging to protect your confidentiality. Packages contain no labels or markings that reveal the contents.
Shipping Fees
Shipping fees may vary depending on your location and shipping option selected at checkout.
Standard Shipping: A small additional fee may apply
Final shipping costs will be displayed during checkout.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number. This allows you to monitor your shipment directly through the courier’s website.
If you do not receive tracking information within 24–48 hours after placing your order, please contact our support team.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery time:
Wait at least 5 business days after the expected delivery date.
Contact our support team with your order number and tracking information.
Our team will investigate the issue with the courier and assist.
Returns & Replacements
Due to the nature of our products, all sales are generally final. However, if you receive:
The wrong item
A damaged product
Please contact us within 24 hours of receiving your order so we can resolve the issue and arrange a replacement where applicable.
International Orders
Some transactions may be processed as international payments depending on your bank or payment provider. Customers should ensure their payment method supports international transactions to avoid payment issues.
Important Notice
Please note the following information regarding orders and deliveries from EU Marijuana Shop:
- All orders are carefully sealed and packaged to ensure maximum privacy and protection during shipping.
- If your shipment does not arrive within the estimated delivery period, please contact our support team with your order details and tracking number so we can investigate the issue.
- Products are securely packaged to prevent damage, leakage, or odor during transportation.
- Some fragile items, such as concentrates or oils, may be shipped in additional protective packaging to ensure they arrive in perfect condition.
- Customers must report missing or damaged items within 24 hours of delivery so our support team can assist with a resolution.
- Please make sure your email address, shipping address, and phone number are correct before placing an order to avoid delivery issues.
- We offer safe and reliable delivery to residential addresses and P.O. boxes where applicable.