In the unlikely event that you receive the wrong product or an item that does not meet your expectations, please contact our support team so we can arrange a replacement.
How to Request a Replacement
Please follow the steps below:
- Contact us via email or phone to report the issue.
- Take a clear photo of the package you received.
- Take a close-up photo of the shipping label on the package.
- Take a clear photo of the packing slip included in your order.
Important:
The photos must be clear and readable. We will not be able to process any request without the packing slip.
Once you have gathered the photos, kindly send them along with your order number via email to our support team.
Processing Your Request
After we receive your email and verify the information, we will review the issue and arrange a replacement if necessary.
Due to the nature of our products, returns and refunds are not accepted once an order has been shipped. All sales are considered final after dispatch.
Order Changes & Cancellations
Orders may only be cancelled or modified before they are dispatched.
A 10% cancellation fee will apply to any cancelled order.
Shipping Guarantee
We take pride in providing safe, secure, and discreet delivery. We also guarantee that every order is carefully packaged to successfully pass through customs in your country.
Important Notice
Please make sure the following details are correct at checkout:
- Email address
- Shipping address
- Phone number
Incorrect information may lead to delivery issues or delays.
Delivery Coverage
We offer 100% risk-free and discreet shipping to both:
- Home addresses
- P.O. Box addresses